Terms of Use

By accessing or using this website or by availing services at Shalom Medicare Pvt. Ltd. ("Shalom Hospital", "we", "our", or "us"), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use this website or our services.

This website is provided for general information and appointment facilitation purposes only. You agree to use it only for lawful purposes and in a manner that does not:

• Violate any applicable Indian or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the website or its related systems.
• Introduce malware, viruses, or any other harmful code.
• Scrape, crawl, or systematically download content without our written consent.

Information on this website does not constitute medical advice. Content describing departments, treatments, doctors, or procedures is for general awareness only. It should not be used to self-diagnose, self-treat, or replace a consultation with a qualified medical professional.

In a medical emergency, call our 24-hour helpline at +91 7400094625 or proceed to the nearest emergency department. Do not rely solely on this website in an emergency.

• Appointment requests submitted via our website form are subject to availability and confirmation by our team. Submission of the form does not guarantee a confirmed appointment.
• We will contact you using the phone number provided to confirm your appointment slot.
• Please arrive at least 15 minutes before your scheduled appointment time.
• We reserve the right to reschedule appointments due to medical emergencies, doctor unavailability, or hospital operational requirements.
• Consultation fees are payable at the time of visit. Cashless services are available for empanelled insurance holders subject to insurer pre-authorisation.

All content on this website — including text, images, logos, icons, and page layouts — is the property of Shalom Medicare Pvt. Ltd. or its licensors and is protected under applicable copyright law. You may not reproduce, distribute, or commercially exploit any content without our prior written permission.

To the maximum extent permitted by law, Shalom Medicare Pvt. Ltd. shall not be liable for:

• Any loss or damage arising from reliance on information published on this website.
• Interruption, suspension, or discontinuation of the website or any of its features.
• Errors, omissions, or inaccuracies in the website content.
• Viruses or other harmful components that may infect your device through use of this website.

This website may contain links to external websites (e.g., insurance company portals, Google Maps, social media). These links are provided for convenience only. We do not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party website.

As a patient at Shalom Hospital, you have the right to:

• Receive respectful, dignified, and non-discriminatory care at all times.
• Be informed about your diagnosis, treatment options, and associated risks in a language you understand.
• Provide informed consent before any procedure or surgery.
• Have your medical information kept confidential.
• Raise complaints or grievances with our Patient Relations Officer.

As a patient, you are responsible for:

• Providing accurate and complete information about your health history, medications, and allergies.
• Following the treatment plan and advice given by your doctor.
• Settling bills and dues as per hospital policy.
• Treating hospital staff and other patients with respect.

These Terms of Use are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts at Thane, Maharashtra.

We reserve the right to update these Terms of Use at any time. Updated terms will be posted on this page with a revised date. Continued use of this website after changes are posted constitutes your acceptance of the revised terms.